Operations managers receive information about the status of orders and delays online. Orders are distributed automatically. Clients' personal data is automatically transferred to the laboratory.
Orders are distributed by a separate employee - a logistician. The operations manager can't track couriers' delays and order statuses. Patients' personal data is processed manually and is practically not protected.
orders per day per courier
couriers arrive without delay
orders per day per courier
call centre orders had to be carried manually